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Refund policy

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@mycorerevolution.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@mycorerevolution.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mycorerevolution.com.

Core Revolution – Return and Refund Policy

Effective Date: March 1, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Core Revolution website, www.mycorerevolution.com. By making a purchase, you agree to the terms outlined in this policy.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

📧 Email: contact@mycorerevolution.com
📞 Phone: +1 (346) 525-2399
🏢 Address: 5900 Balcones Dr, Ste 100, Austin, TX, 78731
🕘 Customer Support Hours: Monday–Friday, 9 AM – 5 PM CST

3. Return Eligibility

3.1 General Return Policy

Customers in the United States may return eligible items within 30 days of receipt, subject to the conditions outlined below.

3.2 Conditions for Returns

✅ Unused & Undamaged: Items must be unused, undamaged, and in the same condition as received.
✅ Original Packaging: Items must be in original packaging, with all labels and tags attached.
✅ Proof of Purchase: A receipt or proof of purchase is required for all returns.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:
  2. Return Authorization:
    • After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
    • If applicable, a prepaid shipping label will be issued.

4.2 Preparing Your Return

📌 Package the Item Securely:

  • Place the item in its original packaging, including accessories, manuals, and any free gifts.
  • Ensure it is properly protected for shipping.

📌 Include Documentation:

  • Attach the return authorization form inside the package.
  • If applicable, attach the prepaid shipping label to the package.

4.3 Shipping the Return

📌 Return Window:

  • Ship the item within 7 days after receiving return authorization.

📌 Shipping Method:

  • Use the shipping method specified in our return instructions.
  • We recommend using a trackable shipping service to ensure safe delivery.

5. Return Shipping Costs

📌 Who Pays for Return Shipping?
✅ Core Revolution Covers Return Shipping for defective, damaged, or incorrect items.
✅ Customers Cover Return Shipping for change-of-mind returns or incorrectly ordered items.

💡 A prepaid return label is only provided when Core Revolution is responsible for return shipping.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

✅ Eligibility: Items must be unused, undamaged, and in original packaging.
✅ Return Request Deadline: 7 days from receipt.
✅ Refund: Issued to the original payment method, minus any applicable restocking fees (see Section 6.6).

6.2 Defective or Damaged Goods

📌 Report within 7 days of receiving the item.
📌 Provide clear photos or videos of the defect or damage.

✅ Resolution: Choose between a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

📌 Notify us immediately upon receipt.
✅ Resolution: We will arrange a return (at our expense) and send the correct item.

6.4 Product Never Arrived

📌 Contact us if your product does not arrive within the estimated delivery time.
✅ Resolution:

  • We will initiate an investigation with the carrier.
  • If confirmed lost, we will offer a full refund or replacement.

6.5 Order Cancellation

📌 Before Shipment:

  • Orders may be canceled for a full refund within 12 hours of purchase.
  • After 12 hours, cancellation is not guaranteed as the order may have already been processed.

📌 After Shipment:

  • If your order has shipped, you must wait until delivery and request a return.

6.6 Restocking Fees (If Applicable)

📌 A 15% restocking fee may apply for returns due to:

  • Change of mind.
  • Incorrect size/model ordered.
    📌 No restocking fee applies for defective, incorrect, or damaged items.

7. Returns for International Shipments & Products Shipped from Outside the U.S.

7.1 Return Process for Internationally Shipped Items

Some of our products may be shipped directly from suppliers outside the United States. If you need to return an item that was shipped from abroad:
✅ Customers are responsible for all return shipping costs.
✅ Returns must be shipped back to the supplier’s designated return center (which may be located outside the U.S.).
✅ Core Revolution does not cover any customs fees, duties, or import/export costs related to international returns.

📌 Important:

  • We will provide return instructions and the supplier’s return address, but the customer must arrange and pay for international return shipping.
  • Customs clearance for returned items is the responsibility of the customer.

💡 Tip: We recommend using a trackable international shipping service to ensure your return is successfully received.

8. Refunds

8.1 Refund Conditions

✅ Approval Required: Refunds are issued after we receive and inspect the returned item.
✅ Notification: You will receive an email confirmation regarding refund approval or rejection.

8.2 Refund Processing

✅ Refunds are processed within 14 days of receiving the returned item.
✅ Issued to the original payment method used at checkout.
✅ It may take an additional 5-10 business days for your bank or credit card issuer to reflect the refund.

8.3 Partial Refunds

📌 Partial refunds may be issued in cases where:

  • The item is returned without original packaging or missing accessories.
  • The item is damaged after delivery (not due to a defect).
  • The return is initiated more than 30 days after delivery (at our discretion).

9. Exchanges

📌 We replace defective, damaged, or incorrect items free of charge.
📌 For change-of-mind exchanges, customers are responsible for return shipping costs.

✅ To request an exchange, contact us at contact@mycorerevolution.com.

10. Legal Rights

This Return and Refund Policy does not override any statutory rights you may have under applicable laws.

11. Questions and Support

For assistance, contact:

📧 Email: contact@mycorerevolution.com
📞 Phone: +1 (346) 525-2399

By making a purchase on our Website, you agree to this Return and Refund Policy.

🏢 Core Revolution (ARACAP ECOMM LLC)
5900 Balcones Dr Ste 100, Austin, TX 78731