Shipping policy

• Core Revolution – Shipping Policy

  Effective Date: January 3, 2025

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  1. Introduction

  At Core Revolution ("we," "us," "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions regarding product deliveries from our website, www.mycorerevolution.com.

  By placing an order, you agree to the terms outlined in this policy.

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  2. Shipping Destinations

  2.1 Domestic Shipping (United States)

  We currently ship to addresses within the continental United States (excluding Alaska, Hawaii, and U.S. territories).

  2.2 International Shipping

  We offer international shipping to select destinations. If international shipping is available for your order, you will see shipping options and costs calculated at checkout.

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  3. Shipping Costs

  3.1 Domestic Shipping (United States)

  ✅ Standard Shipping: Free on all orders.
  ✅ Expedited Shipping: Additional charges may apply and will be displayed at checkout.

  3.2 International Shipping Costs

  ✅ Calculated at Checkout: Shipping costs, import duties, and taxes will be displayed at checkout based on your shipping destination.
  ✅ No Hidden Fees: The total amount you pay at checkout includes all shipping costs and duties—no additional customs fees will be required upon delivery.

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  4. Order Processing Time

  ✅ Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  ✅ Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day.
  ✅ Weekend & Holiday Orders: Orders placed on weekends or public holidays are processed on the next business day.

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  5. Estimated Delivery Time

  🚚 Domestic Shipping (U.S.): Estimated 5-10 business days (varies by location and supplier).
  🌎 International Shipments from Suppliers Outside the U.S.: Estimated 10-20 business days, depending on supplier location and customs processing.

  ⏳ Delays: Shipping times may be affected by weather conditions, carrier delays, customs clearance, or unforeseen circumstances beyond our control.

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  6. Shipping Methods & Carriers

  We partner with reliable carriers to ensure safe and timely delivery.

  ✅ Domestic Carriers: USPS, UPS, FedEx
  ✅ International Shipments from Suppliers: Products sourced from outside the U.S. may be shipped using DHL, FedEx International, or other global carriers.

  ✅ Shipment Tracking: Tracking details are provided via email after shipment.

  💡 How to Track Your Order:

  • Click the tracking link in your email.
  • Visit the carrier’s website and enter your tracking number.
  • Contact customer service if tracking details are unavailable.

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  7. Lost, Delayed, or Damaged Packages

  7.1 Delayed Shipments

  If your package is delayed beyond the estimated delivery timeframe, please contact us at contact@mycorerevolution.com or call +1 (346) 525-2399.

  7.2 Lost Packages

  If your package is marked delivered but you have not received it:
  ✅ Verify the shipping address.
  ✅ Check with neighbors or building management.
  ✅ Contact us for further assistance.

  📌 Lost Package Policy: Lost packages must be reported within 10 days of the expected delivery date. We will assist in filing a claim with the carrier and provide a replacement or refund once the investigation is complete.

  7.3 Damaged Shipments

  If your package arrives damaged:
  ✅ Take clear photos of the package and damaged items.
  ✅ Report the damage to contact@mycorerevolution.com within 7 days of delivery.

  📌 Resolution: We will work with the carrier to provide a replacement or refund as appropriate.

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  8. Missing Items in Shipment

  If any items are missing from your package, contact us within 7 days of receiving your order.

  📌 Resolution:

  • We will verify the claim against shipping records.
  • If confirmed, we will send a replacement or issue a refund if the item is unavailable.

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  9. Incorrect Shipping Address

  9.1 Address Accuracy

  Customers are responsible for providing an accurate shipping address at checkout.

  9.2 Returned Packages

  If a package is returned due to an incorrect address, we will:
  ✅ Contact you to arrange reshipment.
  ✅ Charge additional shipping fees (if applicable).

  📌 No additional charges will be made to your payment method without your approval.

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  10. Customs, Duties, and Import Taxes (for International Shipments from Suppliers)

  Certain products sold by Core Revolution may be shipped directly from suppliers outside the United States.

  ✅ Duties & Taxes Calculated at Checkout

  • All applicable import duties, taxes, and tariffs will be calculated at checkout based on your shipping destination.
  • The total amount paid at checkout includes all shipping costs and duties—no additional customs fees will be required upon delivery.

  ✅ Customs Clearance

  • Some international shipments may require customs clearance, which could result in delivery delays.
  • If customs clearance is required, Core Revolution is not responsible for delays beyond our original delivery estimates.

  💡 Transparency & Accuracy: Shopify’s automated system ensures accurate duty and tax calculations based on your shipping destination, so you can see the full cost before placing your order.

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  11. Return & Refund Policy

  📌 Returns are accepted within 30 days of receiving your order.

  11.1 Conditions for Returns

  • Items must be unused, undamaged, and in original packaging.
  • Certain products (e.g., personalized or perishable goods) may not be eligible for return.

  11.2 Return Shipping Costs

  ✅ Customer Responsibility: If the return is due to personal preference.
  ✅ Company Responsibility: If the return is due to a defective product or shipping error.

  11.3 Refunds

  ✅ Refunds are processed within 14 days after the returned item is received.
  ✅ Issued to the original payment method.

  💡 For more details, see our Return and Refund Policy.

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  12. Contact Information

  If you have any questions regarding this Shipping Policy, please contact:

  📧 Email: contact@mycorerevolution.com
  📞 Phone: +1 (346) 525-2399
  📍 Company Address:
  Core Revolution
  5900 Balcones Dr Ste 100
  Austin, TX 78731
  United States

  ⏳ Customer Support Hours: Monday to Friday, 9 AM – 5 PM CST

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  13. Changes to This Shipping Policy

  We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.

  We encourage customers to review this policy periodically to stay informed, special vendor policies follow:

Fitnex and Steelflex Shipping Policy